VPBank deployed the new Contact Center system

With the goal of constantly developing to improve the quality of service, bringing more convenient and professional experiences to customers, from 28/08/2018, VPBank officially deployed the new Contact Center system with many automatic utility services.

The most prominent feature of VPBank's new Contact Center system is the setting up for each customer of a TPIN code (Telephony identification number), similar to the password used to access the Contact Center's automated services.

The initial TPIN code will be set by default, including the last two digits number of IDs / Passports + the last 2 digits number of your Year of Birth. VPBank recommends that customers must change the default TPIN as soon as it is issued, by contacting the Contact Center via telephone number registered with the Bank. This change is intended to protect the personal information of the customer, as well as make the  more convenience for customer in banking transaction.

- In the first phase of the new Contact Center operation, some services you can carry out with TPIN code include:

+ Looking up personal account, term savings information: Please select line 3
+ Looking for loan information: Please select line 5

The number of hotlines are  unchanged:

- Standard customers: 1900545415 or 02439288880
- VIP customers: 1800545415 or 02473006699

The new Contact Center system is expected to provide a more convenient and useful experience for customers.
To quickly complete VPBank's new Contact Center system and provide you with exciting experiences, We are looking forward to receiving your valuable comments by feedback to Customer Service Agent directly or sending email to chamsockhachhang@vpbank.com.vn/ customercare@vpbank.com.vn.

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