Lost Your Savings Passbook? Here's How to Get Your Money and What to Do!

Saving

22/10/2024

Losing your savings passbook can be a worrying experience. Many people immediately wonder: can I still withdraw money? Can I get a new passbook? Will I get my money back? This guide provides detailed answers and the quickest solutions from VPBank.

Mất sổ tiết kiệm là một sơ suất không ai mong muốn

1. Will You Lose Your Money If You Lose Your Savings Passbook?

No, you will not lose your money.

To withdraw funds from a savings passbook, you typically need the passbook itself along with your valid ID card, Citizen ID card, or passport that was used to open the account. This means that to finalize a withdrawal, the bank must verify the account holder's identity. In addition to these documents, the account holder's signature is required for the transaction. If the account holder cannot be present and designates another person to act on their behalf, a power of attorney and the proxy's identification documents are also required.

Therefore, if you lose your passbook, you should immediately notify the bank by phone and then visit a branch to report the loss. While passbook losses are quite common, it's crucial for account holders to monitor their passbook status regularly and report any loss as soon as possible.

Bạn không cần phải lo lắng về việc mất tiền khi mất sổ tiết kiệm

2. Can You Withdraw Money Without Your Savings Passbook?

Yes, you can. The account holder can withdraw money even without the passbook, provided the account has not been fully closed prematurely.

According to current regulations of commercial banks, there are certain situations where customers can still receive support even without their savings passbook, such as when the passbook is lost, damaged, or torn during storage. In such cases, customers may be able to withdraw money prematurely or request a new passbook.

If a customer wishes to withdraw money prematurely, the lost passbook must be confirmed as not yet closed and the customer must be able to prove ownership of the passbook. In this scenario, the customer will receive the full principal amount. Regarding interest, according to regulations, customers will only earn interest calculated based on the actual number of days the money was deposited and the non-term savings interest rate.

Có thể rút tiền khi không có sổ tiết kiệm ngân hàng

Cách thực hiện:

How to Proceed:

Step 1: Report the Loss As soon as you discover the passbook is missing, you should immediately call the bank's hotline to report the situation. Afterward, during the nearest business hours, the account holder must go to the closest branch of the issuing bank to complete the passbook loss report. Remember to bring your personal identification documents (ID card/Citizen ID card/Passport used to open the account) before you go.

At this point, a teller will provide you with a Savings Passbook Loss Report Form. You'll need to fill in all the required information as instructed. Crucially, your signature on the form must match the signature registered when the account was opened.

Step 2: Bank Verifies Documents Upon receiving the documents, the bank will cross-reference the information with the original account records. If the reported lost passbook is not frozen or has not yet reached its maturity date for full closure, the bank will allow the customer to withdraw money if desired or issue a new passbook. However, for more accurate verification, the bank usually requires a waiting period for review.

Step 3: Await Request Review Typically, from the moment the Savings Passbook Loss Report is submitted, the bank imposes a 30-day review period. This time is necessary for the bank to conduct its investigations. If no complaints or disputes arise, the bank will approve the premature withdrawal or issue a new passbook. The confirmation information will be clearly noted by the bank on the loss report form.

Step 4: Withdraw Money After the bank confirms the information is accurate, the account holder must present the bank-confirmed loss report along with their personal identification documents. The teller will then assist with the withdrawal or the issuance of a new passbook.

3. Can a Lost Savings Passbook Be Reissued?

Yes, it can. A new passbook can be reissued if the original was damaged, torn during storage, or lost but the funds have not yet been withdrawn. Additionally, the customer must be able to prove ownership of the passbook. In cases of joint ownership (where the passbook is held by at least two individuals), all co-owners must be present to complete the procedure or provide a written power of attorney for someone else to act on their behalf.

The process is similar to withdrawing money without a passbook, so please refer to the section above for the correct procedure. Whether you're withdrawing funds prematurely without a passbook or getting a lost passbook reissued, this process can be time-consuming. Therefore, it's crucial to take good care of your passbook.

Cấp lại sổ tiết kiệm mới do khách hàng làm mất

4. How to Open an Online Savings Account – No More Worries About Lost Passbooks

Physical savings passbooks or cards can be lost or damaged due to storage conditions. That's why VPBank recommends considering an online savings account. With an online account, you can monitor your information via a mobile application, eliminating the need for physical storage. However, it's crucial to maintain strong security for your online account information.

The process for opening an online savings account varies by bank. To make it easier for you, here's how to do it on VPBank NEO:

Step 1: Log In Log in to the VPBank NEO app or visit the website: https://neo.vpbank.com.vn/

Chọn loại tài khoản tiết kiệm muốn lập

Step 2: Select Account Type From the main interface, select "Deposits." The screen will display information about various term deposit options for you to choose based on your current account. Options may include: Term Deposit, Easy Savings (installment deposit), Phat Loc Thinh Vuong Deposit, Prime Savings Term Deposit. Read the information carefully and select the account you wish to open by tapping "Open Now" and choosing the format.

Note:

Different account types have varying interest rates and conditions; please review the information carefully.
The interest payment method affects the interest earned. Accounts with interest paid at maturity typically have the highest interest rates, while accounts with upfront interest payments have the lowest.

Step 3: Select Account Details Choose the currency (VND, USD, EUR), term, source account, settlement method, read the terms and conditions, then click "Continue." Please note that each of your selections can affect the interest rate you receive:

Longer terms generally yield higher interest rates. Interest rates can also vary for the same term at different times.
The currency type also impacts the interest rate. According to the State Bank of Vietnam's regulations, customers depositing USD will receive a 0% interest rate regardless of the term.